Limited Lifetime Warranty from Consumer Purchase Date
Lifetime is defined as the useful service-life of the apparatus for which the fixture was originally installed.
1 Year Warranty from Consumer Purchase Date
- Warranty items will be replaced or repaired to working condition and returned without cosmetic alterations.
- A proof of purchase is required to validate all warranty claims. The warranty period is valid starting from the original date of purchase.
- All products must have been purchased through a Ultima US Authorized Dealer/Reseller to be eligible for warranty.
- Damage resulting from any improper installation, accident, abuse, neglect or normal wear are not covered under warranty.
Actions which void the warranty include:
- Opening of the lighting fixture
- Cutting any connectors or cords
- Broken Glass
- Damage caused by physical abuse
- Lights operated in environments outside their stated specifications*
- All customer warranties should be handled through the Dealer/Reseller the product was originally purchased from. The customer is responsible for delivery to the Ultima US Returns in Auburn, Washington.
- If a product is deemed not covered under warranty, customer will be responsible for the return shipping charges.
- Items not covered under warranty can be repaired at the customer’s expense for parts and labor, at the discretion of Ultima US Lighting, who will provide an estimated repair cost before proceeding with the repair.
If your product meets the criteria for warranty repair/replacement, please see below for instructions for how to complete a warranty claim:
All products should be bench tested by authorized dealer/reseller BEFORE SHIPPING PRODUCT BACK.
- A bench test is defined as removing the fixture from whatever it is mounted on, attaching a SHORT pigtail (less than 12″) directly to a known-good 12v battery bypassing any relays, switches, or other electrical infrastructure between the fixture and the power source.
- Lights with Deutsch connector cut off will not be repaired under warranty. Cutting off the Deutsch connector will cause water intrusion.
- Physical damage is not covered under warranty.
- Original sales invoice is required to validate warranty. Returns sent without original sales invoice will not be repaired or replaced under warranty. Include original Invoice\receipt with Return.
- Authorized Dealer/Reseller to contact Ultima US to receive a Return Merchandise Authorization Number (RA#). This number is required to track your return all the way through the process.
- The product will need to be securely packaged with an RA # clearly labeled on the outside of the box.
Ship to Ultima US at following address:
1601 Boundary Blvd
Auburn, WA 98001
- Once Ultima US receives the product you will be notified via email.
- Ultima US will test, replace or repair the light to optimal working condition.**
- Ultima US will return warrantied product free of charge.**